Ledger.com/start — Quick Start & Troubleshooting for Ledger® Users

What is Ledger.com/start?

Ledger.com/start is the official onboarding page from Ledger® that walks new users through setting up a Ledger hardware wallet (Nano S, Nano X, etc.), installing Ledger Live, and connecting to supported services like Ledger Exchange. It centralizes firmware installation, recovery instructions, and safety advice so you set up your device correctly and securely.

Step-by-step setup (quick guide)

1. Go to the official page: ledger.com/start.
2. Download Ledger Live for your OS and install it.
3. Connect your Ledger® device and follow on-screen prompts to create a PIN and write down the 24-word recovery phrase. Store that phrase offline and never share it.
4. Update device firmware if prompted and install apps for the cryptocurrencies you plan to use.
5. Access accounts, send/receive crypto, or use the Ledger Exchange integration from inside Ledger Live or supported partners.

Always use official Ledger® links and verify the domain (ledger.com) to avoid phishing attempts.

Troubleshooting Ledger® login & connection issues

Problems connecting your Ledger® device to Ledger Live or to third-party services are common but usually fixable:

• Check cables & ports: Use the cable that came with the device and try a different USB port.
• Update software: Make sure Ledger Live and device firmware are up to date via Ledger Live.
• Permissions & drivers: On Windows/Mac, accept any driver prompts; on Linux, follow the Ledger driver instructions on the start page.
• Browser issues: For web integrations, clear cache or try a different browser; disable extensions that block USB access.
• Bluetooth (Nano X): Ensure Bluetooth is enabled and the device is in pairing mode if using mobile.

Account recovery & 2FA guidance

Account recovery: Your only true backup is the 24-word recovery phrase created during setup. If your device is lost or damaged, you can restore wallets on a new Ledger® device or compatible wallet by entering that phrase in the exact order. Ledger® support will never ask for your recovery phrase.

2FA and Ledger®: Ledger devices themselves are the strong factor in authentication — physical possession plus PIN. Ledger does not use traditional 2FA apps as the primary security mechanism; do not store your recovery phrase with any 2FA codes or online backups.

App problems, verifications & error declines

If Ledger Live or the Ledger® app is not working, try:

• Reinstalling Ledger Live from the official site.
• Removing and reinstalling the currency app on your device (this does not delete funds if you have the recovery phrase).
• Checking for known outages or status updates on the Ledger® Help Center.

Can't verify wallet / error decline: Verification flows and declines are often caused by incorrect firmware, outdated Ledger Live, or compliance checks on partner exchanges. Update everything and reattempt the operation. If a transaction is declined, review account limits and contact the relevant service (exchange or payment provider).

Official help & further reading

For deep dives, official downloads and support articles visit:

• Ledger.com/start — official setup walkthrough
• Ledger Live — app downloads & docs
• Ledger® Help Center — troubleshooting & support

Frequently Asked Questions (FAQs)

1. Is it safe to download Ledger Live from other sites?

No — only download Ledger Live from ledger.com to avoid tampered installers.

2. I can’t login — my Ledger® device isn’t recognized. What now?

Try a different cable/USB port, update Ledger Live and firmware, and check OS drivers. Consult Ledger® Help Center for platform-specific steps.

3. I lost my Ledger® device — how do I recover funds?

Use your 24-word recovery phrase on a replacement Ledger® device or compatible wallet to restore access.

4. Does Ledger® have 2FA?

Ledger relies on the hardware PIN and physical device. Traditional mobile 2FA is supplementary for some services but not required for basic device authentication.

5. Why was my transaction declined?

Declines can be caused by compliance checks, insufficient funds, or partner limits. Update firmware and consult the exchange or payment provider for details.

6. Where do I get official support?

Start at the Ledger® Help Center and use verified contact channels listed there.